Tyler Gordon

Web Developer & Business Management Professional

Dynamic and results-oriented business professional and entrepreneur with over 10 years of experience in management, customer service, and technical support. Transitioning into full-stack development and brand strategy.

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Tyler Gordon

About Me

Dynamic and results-oriented business professional and entrepreneur with over 10 years of experience in management, customer service, and technical support. Transitioning into full-stack development and brand strategy.

My career spans veterinary practice management, customer relations, and service industries — building skills in team leadership, operational efficiency, and client satisfaction. I now channel that business foundation into building modern web applications and SaaS products.

Professional Experience

2018 – 2025

Business Operations Manager

Stockyard Animal Health, Brooksville, FL

  • Managed operations and $2.5M in annual revenue across two physical locations and an e-commerce platform with a team of 10 veterinary technicians.
  • Engineered and maintained the custom e-commerce platform (StockyardAnimalHealth.com), integrating secure payment gateways and reducing transaction processing errors to zero across $2.5M in annual billing.
  • Optimized staff schedules and clinical workflows through automated resource tracking, increasing daily patient throughput by 20% within 90 days.
  • Developed an automated inventory management system that cut stock waste by 15% and eliminated critical supply shortages across both physical locations.
  • Rebuilt the patient intake and vital sign collection protocol, shaving an average of 10 minutes off customer wait times and improving clinic service ratings.
2011 – 2018

Customer Success Manager

Primoris Services, Oviedo, FL

  • Directed customer success and transaction management for a high-volume processing portfolio, supervising 5 support specialists.
  • Resolved 95%+ of payment processing challenges by diagnosing root-cause database issues, preventing revenue leakage and streamlining multi-channel transaction flows.
  • Retained 90% of high-risk corporate accounts by restructuring the escalation path, cutting average resolution time for complex payment disputes by 25%.
  • Troubleshot and resolved 50+ recurring payment processor errors, leading to long-term workflow fixes that reduced technical payment friction by 30%.
  • Formulated and documented new customer support workflows, ensuring consistent onboarding and training of incoming support personnel.
2010 – 2011

Front of House Specialist

Steak N' Shake, Merritt Island, FL

  • Managed customer relations and front-of-house operations in a fast-casual dining environment serving up to 500 patrons daily.
  • Maximized dining room table turnover by 15% during peak weekend hours by designing an agile seating and zone-rotation system.
  • Resolved over 90% of guest complaints on-the-spot, boosting store service ratings and increasing repeat customer visits.

Web Development Projects

Pawsitive Telehealth

pawsitivetelehealth.com

Multi-vet telehealth SaaS where DVMs accept video consultations via per-vet booking pages and QR codes, with Stripe Connect automatic payouts and Daily.co video rooms.

SaaS HealthTech Stripe Connect
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The Weekend Web

theweekendweb.com

Web development agency building custom websites for small businesses using modern technologies like React and Next.js, with mobile-first design and SEO optimization.

React Next.js UI/UX
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Craftfolio

craftfolio.co

AI-powered resume SaaS that scores, rewrites, and tailors resumes — with ATS analysis, job match scoring, cover letter generation, and career pivot tools powered by Gemini.

SaaS AI Next.js
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DocuAnalyzer

docuanalyzer.com

Document analysis SaaS that reviews contracts, leases, NDAs, employment agreements, and court documents — surfacing key risks, clauses, and optimization suggestions.

SaaS Next.js
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Credit 800

credit-800.com

AI-powered credit repair SaaS that analyzes credit reports, generates FCRA-compliant dispute letters, and automates the full dispute cycle with an Autopilot plan.

SaaS FinTech AI
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Stockyard Animal Health

stockyardanimalhealth.com

Veterinary telemedicine platform offering video consultations for farm and companion animals, featuring appointment scheduling and service information.

Telemedicine Healthcare Scheduling
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Education

Bachelor's Degree

Organizational Management

Eastern Florida State College, Cocoa, FL

January 2022 - July 2024

Associate's Degree

AA

Valencia Community College, Orlando, FL

January 2013 - December 2016

Skills & Expertise

Web Development

HTML/CSS JavaScript TypeScript Node.js React Next.js Tailwind CSS React Native Expo Prisma REST APIs Payment Integration Stripe AWS (SES, S3, Lambda) Firebase Cloudflare Claude Gemini OpenAI

Technical

Microsoft Office Windows macOS iOS/iPadOS Android OS Teams Networking Technical Support Git & Version Control SQL & Databases CI/CD & Deployment DNS & Domain Management

Professional

Communication Problem Solving Team Leadership Training & Coaching Process Improvement Customer Service Project Management Financial Operations Inventory Management Client Relations Strategic Planning

Get In Touch

I'm always open to discussing new opportunities and connections. Feel free to reach out!

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