Tyler Gordon | Web Developer & Business Professional

About Me

Dynamic and results-oriented business professional and entrepreneur with over 10 years of experience in management, customer service, and technical support. Transitioning into full-stack development and brand strategy.

My career spans veterinary practice management, customer relations, and service industries — building skills in team leadership, operational efficiency, and client satisfaction. I now channel that business foundation into building modern web applications and SaaS products.

Professional Experience

2018 - 2025

General Manager

Stockyard Animal Health, Brooksville, FL

Managed billing and records, ensuring precise financial operations and smooth transactions
Coordinated vet techs and schedules, enhancing team efficiency and patient care
Ordered and managed inventory, maintaining optimal medication and supply levels
Roomed patients and took vitals, ensuring high-quality patient care
Streamlined practice operations, achieving measurable improvements in efficiency and care

2011 - 2018

Customer Relations Manager

Primoris Services, Oviedo, FL

Resolved complex payment processing challenges and streamlined customer transactions through multi-channel support, ensuring seamless financial operations
Managed diverse payment inquiries while maintaining exceptional customer satisfaction through proactive communication and swift issue resolution
Analyzed and troubleshot payment processor complications, implementing effective solutions for insurance policy transaction challenges

2010 - 2011

Cashier/Server

Steak N' Shake, Merritt Island, FL

Seated guests promptly, managed table assignments, and handled transactions efficiently
Addressed guest complaints and compliments to enhance dining experience
Coordinated to-go orders, ensuring accuracy and timely service
Utilized communication skills to resolve issues and improve customer satisfaction

Web Development Projects

The Weekend Web

theweekendweb.com

Web development agency building custom websites for small businesses using modern technologies like React and Next.js, with mobile-first design and SEO optimization.

React Next.js UI/UX

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Chelsea's Pet Parlor

chelseaspetparlors.com

Professional dog grooming and spa service website featuring premium treatments, service listings, and online booking for a luxury pet care experience.

Business Site Responsive Booking

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Stockyard Animal Health

stockyardanimalhealth.com

Veterinary telemedicine platform offering video consultations for farm and companion animals, featuring appointment scheduling and service information.

Telemedicine Healthcare Scheduling

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Credit 800

credit-800.com

AI-powered credit repair SaaS platform that analyzes credit reports, generates FCRA-compliant dispute letters, and mails them via USPS — helping users reach an 800 credit score.

AI / ML SaaS FinTech

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DocuAnalyzer

docuanalyzer.com

AI-powered document analysis SaaS that reviews contracts, leases, NDAs, employment agreements, and resumes — surfacing key risks, clauses, and optimization suggestions powered by Gemini.

AI / ML SaaS Next.js

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Education

Bachelor's Degree

Organizational Management

Eastern Florida State College, Cocoa, FL

January 2022 - July 2024

Associate's Degree

AA

Valencia Community College, Orlando, FL

January 2013 - December 2016

Skills & Expertise

Web Development

HTML/CSS JavaScript Node.js React Next.js App Development Payment Integration AWS (SES compliance) Firebase Cloudflare Claude

Technical

Microsoft Office Windows macOS iOS/iPadOS Android OS Teams Networking Technical Support

Healthcare Systems

Allscripts AthenaHealth POS Systems

Professional

Communication Problem Solving Team Leadership Training & Coaching Process Improvement Customer Service

Get In Touch

I'm always open to discussing new opportunities and connections. Feel free to reach out!

[email protected]

Wray, GA