Tyler Gordon

Web Developer & Business Management Professional

Entrepreneurial business professional and full-stack developer with over 10 years of experience in management, customer service, and technical support. Proven track record of leading teams, optimizing operations, and building digital products, websites, and brands that enhance customer experiences and support business growth.

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Tyler Gordon

About Me

Results-driven business professional, entrepreneur, and technology innovator with more than 10 years of experience leading operations, managing teams, and delivering exceptional customer experiences across veterinary healthcare, technical support, and service-based industries. Proven ability to streamline processes, improve operational efficiency, and build lasting client relationships while driving business growth.

Combining a strong foundation in business management with a passion for technology, I have expanded my expertise into full-stack web development, SaaS product development, and digital brand strategy. Skilled at bridging the gap between business objectives and technical solutions, I specialize in creating scalable web applications, optimizing user experiences, and developing innovative products that solve real-world problems. Known for adaptability, strategic thinking, and a hands-on approach to execution, I thrive in fast-paced environments where technology and business intersect.

Professional Experience

2018 – 2025

Business Operations Manager

Stockyard Animal Health, Brooksville, FL

  • Managed operations and $2.5M in annual revenue across two physical locations and an e-commerce platform with a team of 10 veterinary technicians.
  • Engineered and maintained the custom e-commerce platform (StockyardAnimalHealth.com), integrating secure payment gateways and reducing transaction processing errors to zero across $2.5M in annual billing.
  • Optimized staff schedules and clinical workflows through automated resource tracking, increasing daily patient throughput by 20% within 90 days.
  • Developed an automated inventory management system that cut stock waste by 15% and eliminated critical supply shortages across both physical locations.
  • Rebuilt the patient intake and vital sign collection protocol, shaving an average of 10 minutes off customer wait times and improving clinic service ratings.
2011 – 2018

Customer Success Manager

Primoris Services, Oviedo, FL

  • Directed customer success and transaction management for a high-volume processing portfolio, supervising 5 support specialists.
  • Resolved 95%+ of payment processing challenges by diagnosing root-cause database issues, preventing revenue leakage and streamlining multi-channel transaction flows.
  • Retained 90% of high-risk corporate accounts by restructuring the escalation path, cutting average resolution time for complex payment disputes by 25%.
  • Troubleshot and resolved 50+ recurring payment processor errors, leading to long-term workflow fixes that reduced technical payment friction by 30%.
  • Formulated and documented new customer support workflows, ensuring consistent onboarding and training of incoming support personnel.
2010 – 2011

Front of House Specialist

Steak N' Shake, Merritt Island, FL

  • Managed customer relations and front-of-house operations in a fast-casual dining environment serving up to 500 patrons daily.
  • Maximized dining room table turnover by 15% during peak weekend hours by designing an agile seating and zone-rotation system.
  • Resolved over 90% of guest complaints on-the-spot, boosting store service ratings and increasing repeat customer visits.

Web Development Projects

Craftfolio

craftfolio.co

AI-powered resume SaaS that scores, rewrites, and tailors resumes — with ATS analysis, job match scoring, cover letter generation, and career pivot tools powered by Gemini.

SaaS AI Next.js
Visit Site →

Stockyard Animal Health

stockyardanimalhealth.com

Veterinary telemedicine platform offering video consultations for farm and companion animals, featuring appointment scheduling and service information.

Telemedicine Healthcare Scheduling
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And many more...

I've brought a lot more websites and platforms to life. Reach out and I'd love to share what I've been building.

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Education

Bachelor's Degree

Organizational Management

Eastern Florida State College, Cocoa, FL

January 2022 - July 2024

Associate's Degree

AA

Valencia Community College, Orlando, FL

January 2013 - December 2016

Skills & Expertise

Web Development

HTML/CSS JavaScript TypeScript Node.js React Next.js Tailwind CSS React Native Expo Prisma REST APIs Payment Integration Stripe AWS (SES, S3, Lambda) Firebase Cloudflare Claude Gemini OpenAI

Technical

Microsoft Office Windows macOS iOS/iPadOS Android OS Teams Networking Technical Support Git & Version Control SQL & Databases CI/CD & Deployment DNS & Domain Management

Professional

Communication Problem Solving Team Leadership Training & Coaching Process Improvement Customer Service Project Management Financial Operations Inventory Management Client Relations Strategic Planning

Get In Touch

I'm always open to discussing new opportunities and connections. Feel free to reach out!

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